Finance provides support in the strategic and operating financial activities of the business. This team is responsible for financial reporting, financial planning, and analysis and business analysis to support the retail and foodservice channels teams to make good decisions. The accounting team provides transaction processing, accounts receivable/payable, credit/collections, taxes, treasury, and internal controls, and is a key support to ensure the business is running smoothly.

Human Resources is dedicated to meeting the needs of our internal customers—our employees and company business units who rely on our services. The team provides guidance in the development and administration of Human Resources policies, procedures, and practices across the organization. The team is focused on helping employees realize their full professional potential while serving the needs of the business.

The Information Technology team is responsible for managing and maintaining our computer-based systems and software. By developing and implementing new technology, it provides us with powerful tools and innovative solutions that give us up-to-date, accurate information, allowing us to meet the needs of our employees and customers.

The Marketing team plays a critical role in ensuring the company, our products, and portfolio are presented in the best light for customers. Marketing leaders are responsible for the development of best-in-class marketing collateral, strategic insights for solution selling, and product strategy for new innovation or product renovation working closely with the R&D team. This team has command of category trends to deliver a robust brand and category strategy, innovation pipeline, and new product commercialization.

Our Procurement team sources the finest and freshest ingredients from around the world that are transformed into extraordinary desserts. Through strategic sourcing and trusted partnerships, we fuel innovation and manufacturing excellence across our supply chain. Managing commodity risks and opportunities, this team plays a vital role in the overarching success of the business.

Customer Fulfillment plays a vital role in our mission to deliver exceptional products and service to our customers. This team/department oversee the day-to-day operations that drive on-time, in-full order fulfillment and serve as the main contact to resolve all service-related issues both internally and externally. This team works closely with our sales and supply chain teams to ensure seamless, satisfying experience for our retail and food service customers. In our demanding environment, no two days are ever the same. This team tackles challenges head-on, solving problems to keep our customers in stock and satisfied.

The Sales team performs the vital role of building long-term relationships with our external customers to sell our product! This team is comprised of Retail and Foodservice Sales professionals who work at our facilities or in remote offices across Canada and the United States. Joined by a supporting network of food brokers (sales agents) across North America, the team ensures that we are listening to our customers first and foremost and providing the dessert solutions they want.

Our Distribution team thrives on delighting our customers and is committed to delivering a perfect order each and every time. It is responsible for ensuring we have the right finished goods available at all times and coordinates production plans together with Sales and with Operations. Once Manufacturing has put the icing on the cake, this team coordinates a network of warehouses and carriers that will distribute our products all over the world.

Engineering and Maintenance is responsible for the technical operation and upkeep of our equipment, as well as maintenance of the building and facilities. This team supports innovation by developing and implementing new equipment, allowing us to continually improve our methods and processes.

Human Resources is dedicated to meeting the needs of our internal customers—our employees and company business units who rely on our services. The team provides guidance in the development and administration of Human Resources policies, procedures and practices across the organization. The team is focused on helping employees realize their full professional potential while serving the needs of the business.

This is where it all comes together! Teamwork is critical. We manufacture our desserts by mixing ingredients, baking, decorating, and finally packaging each dessert for our customers to enjoy. For the safety of our employees and our customers, we adopt safe work practices and ensure compliance with Good Manufacturing Practices. Production relies on lean principles and standardized processes to ensure consistent quality products with each and every dessert we make.

Our facility procurement teams, focused on manufacturing requirements planning and strong supplier relationship management, ensure the right ingredients and materials are purchased at the right time, in the right quantity, in the right quality, at the right price. Focused on cross-functional relationships, we navigate the supply market to enable surety of supply and enable successful manufacturing every day.

Quality Assurance is made up of a passionate team of individuals who are the stewards of our quality programs. They ensure we never compromise on the safety and quality of our products. Quality Assurance teams are responsible for developing and putting into practice quality assurance standards, processes, tools and evaluation procedures on the performance of our systems to ensure we are producing and delivering quality of the highest standards. Our customers expect nothing less from our companies.

This is where our amazing products start as ideas and are transformed into reality! Our Research & Development team works together with other business units and key stakeholders such as our sales and marketing team, customers, suppliers, engineers and operations to research, design, and develop innovative new products to delight our customers! It takes many, many hours of sampling, trials and tests from our Product Development teams working in our test kitchens and on the floor to approve a new dessert that is worthy of one of our company’s labels.

The Set-Up team is a key ingredient to ensuring we are ready to operate. This department is responsible for equipment assembly, line set-up and troubleshooting. It is also responsible for cleaning and sanitizing equipment and facility cleanliness in order to ensure that we are making desserts in a facility that exceeds food safety standards. We all own sanitation and are responsible for keeping our workplace clean and hazard free.